by Joe Rice | Aug 6, 2018 | Hotel Industry, Leadership, Management
A successful travel path is a key component for every successful manager in the hospitality industry. It is something that should be done at both the beginning and end of a shift but should also happen at least once throughout the day. Sadly, though, most managers...
by Joe Rice | Aug 3, 2018 | Hotel Industry, Leadership
There are so many catchphrases out there in “tips” articles, it can have your head spinning by the time you get done reading them all. One of my favorites is don’t manage, communicate, which is complete nonsense. Communicating is part of being a manager, but not the...
by Joe Rice | Aug 1, 2018 | Hotel Industry, Industry Trends
The wine list for any hotel or restaurant offers a significant opportunity to drive sales. However, it is also often the most intimidating aspect of a hotel restaurant. Often times, restaurant managers or food and beverage directors allow their suppliers to dictate...
by Joe Rice | Jul 30, 2018 | Hotel Industry
Hotel sales managers spend every hour of every work week selling their property to potential guests. Operations managers spend their time hopefully delivering on the promises made by the sales people. But, how well do any of them really know their own property? The...
by Joe Rice | Jul 27, 2018 | Hotel Industry
One of the most highly debated topics in the sale niche these days is whether or not cold calling is worth it. Every sales person hates doing it, people hate having someone stop in without making an appointment, and the percentages are ridiculously low for...
by Joe Rice | Jul 25, 2018 | Hotel Industry, Management
Have you ever noticed many hotel restaurants are more like a diner than they are a restaurant that reflects the quality of the hotel? The major culprit in this is, to be quite honest, laziness. With several hundred possible guests each and every day, some managers...
by Joe Rice | Jul 23, 2018 | Hotel Industry, Leadership, Management
The age-old question for every general manager in a full-service hotel… how can I get sales and operations to get along? As an operations manager, I can tell you this is not an easy fix. Operations managers think sales managers are prima donnas and sales managers...
by Joe Rice | Jul 20, 2018 | Hotel Industry, Management
For any hotel needing to sell meeting space, the “little things” can and will make all the difference in luring new businesses as well as turning existing customers into loyal patrons. Often times, small meeting spaces are an afterthought for a hotel After all, how...
by Joe Rice | Jul 18, 2018 | Hotel Industry, Industry Trends, Leadership, Management
It is very easy to get comfortable in your work environment and begin to “miss” things you probably would have caught just a few weeks ago. As in anything, the more you are subject to something, the less you pay attention to things. Suddenly, you are walking by a...
by Joe Rice | Jul 16, 2018 | Leadership
“I can do it better myself!” How many times have you thought that during the course of your day. Chances are, if you are thinking that and acting on that thought, you are micromanaging your department. You more than likely go home frustrated every day. But, let me...
