by Joe Rice | Aug 31, 2018 | Management
Front desk agents are literally the front line to the guest. They are much more than someone to check in guests. You need to think of them as the first and last impression the guest will ever have of the hotel. In many cases, the guests come at them out of frustration...
by Joe Rice | Aug 29, 2018 | Hotel Industry, Leadership, Management
If you have been in this industry long enough, you run into THAT person that never seems to have a good thing to say about anyone. The guests are asking for the world. Mary isn’t cleaning the rooms right. The banquet housemen missed some spots in the ballroom. This is...
by Joe Rice | Aug 27, 2018 | Hotel Industry, Management
The motto of the customer always being right has been around since the inception of the hospitality industry. The idea behind the sentiment is that you want every guest to walk out the door happy. That is great if a guest can be satisfied, but there are people that...
by Joe Rice | Aug 22, 2018 | Hotel Industry
The most powerful tool any business owner has is positive word of mouth. As a hotel manager, it is imperative to develop strong business relationships with the surrounding businesses to ensure when they talk about your property, they do so in a positive way. You Never...
by Joe Rice | Aug 20, 2018 | Management
As you rise through the ranks of hotel management, you spend less time running shifts and a lot more time training and doing paperwork. As an executive committee member, your job is to provide your team with the proper training and equipment to ensure their success....
by Joe Rice | Aug 17, 2018 | Management
If you have ever worked in an operations department in a hotel, you know at some point, you are going to need to use a staffing agency to get through some of the busy periods. Figuring out which staffing agency you are going to use is something that should not be put...
by Joe Rice | Aug 15, 2018 | Hotel Industry, Leadership, Management
One of the bigger challenges for any manager is the ability to manage different personalities in the workplace. In the hotel industry, you are just as likely to have a millennial as you are someone that has been in the industry for 20 years. Being able to manage age,...
by Joe Rice | Aug 13, 2018 | Leadership
For some reason, a lot of younger managers feel as though the moment they graduate from college and find a job, their employees will respect them right out the gate. Experience often finds line employees of hotels treat new managers much like sergeants treat new...
by Joe Rice | Aug 10, 2018 | Hotel Industry, Management
The hospitality industry is a budget-driven industry. While everyone understands the need for any business to make a profit, managing specifically to make the budget can and will result in a lack of service for the guests. One can easily turn a show dog into a mutt by...
by Joe Rice | Aug 8, 2018 | Hotel Industry, Recruiting
Hospitality recruiters offer a surprisingly easy fix for both those looking for jobs and those looking to hire. Anyone that has ever tried to find the perfect manager for a position knows how frustrating this process can be. The same can be said for managers looking...
