Do Your Research BEFORE Your First Hotel Job Interview

In our next post, we are going to discuss reasons you may not be getting hired. However, another point that falls into that category is not doing the proper research or using the research you do improperly. A wrong question here or there or bringing up the wrong...

Benefits of Offering Internships to Students

As you continue through your hospitality career, there will come a time when you have to make the decision as to whether or not it is a good idea to bring on interns. For some companies, this is a great way to add some labor as well as provide a very useful...

I Hate My Boss!

You finally found your dream job. You interviewed, got hired, and everything seemed perfect at first. Then, after a few weeks, you realize your boss is not the same person you thought you were going to work for when you interviewed. Several months later, while you...

Your Hotel’s Online Reputation Matters

Amazingly, there are still hotel managers not taking online reviews and social media seriously when it comes to promoting their property as well as protecting their online reputation. Traditionalists insist the best way to promote and advertise a property is with...

Don’t Burnout Your All-Stars

The one sad fact of the hotel industry is that the best employees are often leaned on the most. I have been on both sides of this and it did not take me long in either case to realize a solution needed to be put into place to avoid burnout. As you start to climb the...

Handling Complaints Against Your Hotel Staff

Complaints are just a part of the hotel business. There are going to be honest mistakes, misperceptions, and customers that are simply looking for a little something for nothing. As each of these scenarios play out, there will be two things in common. That would be...

How to Hire Better Hotel Employees

For many hotel managers, hiring employees is a task they put far too little effort into conducting properly. They leave it up to HR to gather and go through the first wave of applicants, then more or less just go through the motions when they are interviewing,...