Don’t Forget to Thank YOUR Hotel Employees

Regardless of where you are in the hierarchy of your hotel management tree, there is one thing that will doom you to failure and this NOT recognizing the effort of your team members. While it is understandable how this can happen due to the fast-paced nature of the...

How to Target the Visually Impaired Hotel Guest

As you know, everyone is fighting for leads these days, so you cannot afford to confuse or discourage someone from booking with your hotel when you finally get their attention. This, sadly, is something that is often done by far too many hoteliers when it comes to...