by Mandy Ferrin | Oct 23, 2020 | Career Advice
Before an interview, most candidates perfect their elevator pitch, research the company and prepare answers to potential questions; they may schedule time to practice or arrive early to get a feel for the office. There are a variety of ways people prepare, but how...
by Mandy Ferrin | Oct 20, 2020 | Senior Living
Despite your staffs’ best efforts to provide exceptional service to your residents, an anonymous user feels differently. You’ve received a one-star review. Now what? If you’re a facility that frequently receives four- and five-star reviews, getting a negative review...
by Mandy Ferrin | Oct 15, 2020 | Senior Living
With the direct-delivery meals, grab-and-go kits, and adjusted meal hours; seniors have certainly adjusted during the social isolation period. Coming out of the pandemic, dining expectations are going to evolve. Residents aren’t looking for hospital-grade food served...
by Mandy Ferrin | Oct 13, 2020 | Hotel Industry
At this point, it’s safe to say that most of us have experienced burnout at work. The pandemic, specifically, has exacerbated this. With pay cuts, increased work, and general anxieties about everything happening in the world; it’s practically guaranteed that you’re...
by Mandy Ferrin | Oct 9, 2020 | Hospitality Careers, Hotel Industry
Covid-19 has completely spun the hospitality industry upside down and exposed the weakest parts of the sector’s current revenue management practices. Selling the right room, at the best price is impossible when your occupancy rates have taken a tumble. Now, more than...
