by Mandy Ferrin | Jun 28, 2022 | Hotel Industry
With the arrival of the warmer weather, hotels not only have to be ready for the guest traveler, but managers in the hospitality industry also have to manage employee vacation requests. This is a situation that can quickly become a nightmare without a plan in place....
by Mandy Ferrin | May 24, 2022 | Hotel Industry
Exceeding guest expectations can seem difficult. Providers can feel overwhelmed with the thought of frequently innovating their services. Big updates can come with steep pricing that is impossible to justify in a time of financial restrictions. The good news is there...
by Mandy Ferrin | Feb 18, 2022 | Hotel Industry
Businesses have been utilizing digital technology to bridge physical gaps between themselves and their customers for years. While the metaverse can be viewed as the next technological leap, it’s debatable as to whether it’s going to take off as quickly as Zuckerberg...
by Mandy Ferrin | Feb 11, 2022 | Career Advice, Hotel Industry
At some point, almost everyone starts to wonder if they are with the right company or if it is time to move on. You may feel that way after a bad week or a meeting that did not go so well with the boss, but sometimes it’s more than just a rough patch. Sometimes...
by Mandy Ferrin | Feb 1, 2022 | Hotel Industry
How many times has your front desk agent taken a phone call over the last month that inquired about a rate? How many of those phone calls actually end up with the customer booking a room. In all likelihood, regardless of the answer to the first question, the answer to...
by Mandy Ferrin | Dec 3, 2021 | Hotel Industry, Management
One of the most important parts of the hotel experience is room service. Regardless of the flag, when problems exist, they often lead back to similar issues, which is rather amazing, considering they are fairly easy fixes. They may eat up some extra labor, but the...
