Matthew Jennings, General Manager of Courtyard Macon, has been stepping up to provide for his associates. Like everyone else in the hospitality industry, his world has been turned upside down. While everyone is anxiously awaiting the rebound in travel demand, it has been a priority for Matthew to make sure that his team members are taken care of.
The Courtyard Macon has gone through many changes this past month. The property had to close the pool, fitness center, bistro and reduce housekeeping services. With the standstill in business, they were forced to make difficult layoffs that affected a large portion of their staff.
Knowing that these associates were going to be unemployed, Matthew took steps to provide support in any way he could. The associates that were laid-off were given the food from the bistro to help them and their families. When it became clear that paper products like toilet paper, paper towels and Kleenex would be scarce, they ordered extra products from suppliers to give out to team members. Matthew wanted to ensure that his staff would not be forced to search multiple stores to find these much-needed necessities.
Aside from making sure the team is well provided for, communication has also been a priority. On a weekly basis, Matthew has checked in to make sure that everyone is doing okay.
“It isn’t much, but the associates are my family, and we are one big family. We all miss each other, and miss our guests, and we can’t wait until we can all resume full operations,” said Matthew.
Thank you, Matthew for taking care of your associates and diligently working to make sure your property regains its footing.