After weeks of lockdowns and an incredible economic decline – it’s easy to assume that times of desperation will bring out the worst in people. Lee Severino, General Manager at Delta by Marriott recently had a small moment that changed his perception of things.
With the mass reduction of associate hours, Lee needed assistance in his hotel. He had a task that needed to be completed and reached out to one of his furloughed employees with an offer of out-of-pocket cash. The employee agreed and Lee showed him what needed to be done. After just an hour of work, he paid him upfront.
Five minutes later the worker pulled back up and approached Lee. He placed half of the money that he gave on the front desk and told him that it was too much. Lee was touched by this gesture.
“I thought I was doing something good for someone and it turns out that this person with no foreseeable paycheck insight gave me my moment for the day,” said Lee.
People have been anxious, on edge and struggling to get through. Hotel associates are the ones that provide motivation from moguls like Lee to persist through the storm. Although the hotel industry has continued its holding pattern, many are starting to reopen with the desire of returning to a new normal.
Thank you to all the moguls that have been working on the frontlines amid the pandemic.
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