by Joe Rice | Jul 25, 2018 | Hotel Industry, Management
Have you ever noticed many hotel restaurants are more like a diner than they are a restaurant that reflects the quality of the hotel? The major culprit in this is, to be quite honest, laziness. With several hundred possible guests each and every day, some managers...
by Joe Rice | Jul 23, 2018 | Hotel Industry, Leadership, Management
The age-old question for every general manager in a full-service hotel… how can I get sales and operations to get along? As an operations manager, I can tell you this is not an easy fix. Operations managers think sales managers are prima donnas and sales managers...
by Joe Rice | Jul 20, 2018 | Hotel Industry, Management
For any hotel needing to sell meeting space, the “little things” can and will make all the difference in luring new businesses as well as turning existing customers into loyal patrons. Often times, small meeting spaces are an afterthought for a hotel After all, how...
by Joe Rice | Jul 18, 2018 | Hotel Industry, Industry Trends, Leadership, Management
It is very easy to get comfortable in your work environment and begin to “miss” things you probably would have caught just a few weeks ago. As in anything, the more you are subject to something, the less you pay attention to things. Suddenly, you are walking by a...
by Joe Rice | Jul 13, 2018 | Hotel Industry, Industry Trends, Management
Every single year, roughly five million people are separated from their jobs, either by choice or termination. It is estimated it costs roughly 20 percent of the yearly salary of any given employee to find and train his or her replacement. That puts the cost of...
by Joe Rice | Jul 9, 2018 | Hospitality Careers, Leadership, Management
This is a very interesting time for hospitality managers, as we are finally phasing out one management style for another. As little as a decade ago, many of the powers that be in the industry communicated by yelling and embarrassing their subordinates. Then, suddenly,...
