by Joe Rice | Nov 28, 2018 | Leadership, Management
The one sad fact of the hotel industry is that the best employees are often leaned on the most. I have been on both sides of this and it did not take me long in either case to realize a solution needed to be put into place to avoid burnout. As you start to climb the...
by Joe Rice | Nov 27, 2018 | Management
Complaints are just a part of the hotel business. There are going to be honest mistakes, misperceptions, and customers that are simply looking for a little something for nothing. As each of these scenarios play out, there will be two things in common. That would be...
by Joe Rice | Nov 20, 2018 | Management
The hiring process can take considerable time and money, which makes making a bad hire all the worse. Rest assured, though, you are not alone. Harvard Business Review estimates less than 20 percent of all hires are actually considered “fully successful,” which leaves...
by Joe Rice | Nov 5, 2018 | Hospitality Careers, Hotel Industry, Management
Every hotel general manager wants to increase the bottom line of the hotel to provide more profits for ownership. After room revenue, resort fees, banquet room rental, and food and beverage income, what else is there? Well, a massive profit center is staring hotel...
by Joe Rice | Aug 31, 2018 | Management
Front desk agents are literally the front line to the guest. They are much more than someone to check in guests. You need to think of them as the first and last impression the guest will ever have of the hotel. In many cases, the guests come at them out of frustration...
by Joe Rice | Aug 29, 2018 | Hotel Industry, Leadership, Management
If you have been in this industry long enough, you run into THAT person that never seems to have a good thing to say about anyone. The guests are asking for the world. Mary isn’t cleaning the rooms right. The banquet housemen missed some spots in the ballroom. This is...
