by Joe Rice | Jul 11, 2019 | Career Advice, Management
Once you have a guest’s attention, you want to make as much as you can without upsetting the guest or making them feel cheated. Incremental revenue can dramatically improve the bottom line but if done incorrectly, it can also cost you future sales and create animosity...
by Joe Rice | Jun 27, 2019 | Management
If you read our articles regularly, you already know we are a big believer in using QR codes to market a hotel. However, to this point, we have mostly stressed using QR codes to direct reviews for the property. This time around, we want to discuss how using QR codes...
by Joe Rice | Jun 13, 2019 | Hotel Industry, Management
Why do people shop for hotel rooms online? The obvious answer is to compare rates and book with the lowest possible rate. So, the question then becomes if a certain aspect of your audience is looking to save money when booking a room online, how can you get that...
by Joe Rice | May 28, 2019 | Career Advice, Hotel Industry, Leadership, Management
As we all know, the Holy Grail of the hospitality world is the guest survey score. Get a bad score, risk a fine. Get too many bad scores, and you risk losing your flag. With so much on the line over a random survey, it is imperative the entire hotel staff operate on...
by Joe Rice | May 23, 2019 | Career Advice, Hospitality Careers, Leadership, Management
With the arrival of the warmer weather, hotels not only have to be ready for the guest traveler, but managers in the hospitality industry also have to manage employee vacation requests. This is a situation that can quickly become a nightmare if you do not have a plan...
by Joe Rice | Jan 14, 2019 | Hotel Industry, Management, Recruiting
It is natural to be a bit tense during the interview process. As a candidate, you know virtually any small misstep can derail the process and send your resume into the shredder. As the interviewer, you are more or less looking to complicate the process as much as...
