by Joe Rice | Aug 20, 2019 | Leadership
There is something very unique about the overall culture of the hospitality industry in terms of employee culture. When a new manager enters the industry, one of the first things they are told is that there are two different types of guests in this industry: the...
by Joe Rice | Aug 8, 2019 | Leadership
Any hotel manager arriving at a new property for the first time is already going to have a team in place. Regardless of who you are and your experience and success, this is going to present some challenges. For instance, what if the last GM was a micro-manager but you...
by Joe Rice | Jul 5, 2019 | Leadership
If there was one thing that I learned early in the hospitality industry, it was the need for training. Believe it or not, that aspect of management was drilled into my head during my first job at McDonald’s. Unfortunately, that company proved to be one of the best I...
by Joe Rice | Jun 11, 2019 | Hotel Industry, Leadership
In today’s competitive market, every little thing matters but this particular issue is far from little. When all things are considered equal, why does one company excel when another struggles? The answer is simple, but an often overlooked one… perception. It could be...
by Joe Rice | May 28, 2019 | Career Advice, Hotel Industry, Leadership, Management
As we all know, the Holy Grail of the hospitality world is the guest survey score. Get a bad score, risk a fine. Get too many bad scores, and you risk losing your flag. With so much on the line over a random survey, it is imperative the entire hotel staff operate on...
by Joe Rice | May 23, 2019 | Career Advice, Hospitality Careers, Leadership, Management
With the arrival of the warmer weather, hotels not only have to be ready for the guest traveler, but managers in the hospitality industry also have to manage employee vacation requests. This is a situation that can quickly become a nightmare if you do not have a plan...
