by Mandy Ferrin | Jun 24, 2021 | Hotel Industry
Do you know what a hotel’s greatest marketing tool is? Hint: It’s not advertisements. It’s the guests! Customer satisfaction… or dissatisfaction, can make or break your hotel. Although guest behaviors and preferences change, properties that deliver memorable...
by Mandy Ferrin | Jun 15, 2021 | Hotel Industry
Finding the right hotel management company is one of the most important decisions that a hotel owner can make. You don’t always want to jump the gun on the first deal you come across. Like most things in life, there are a lot of variables to consider. Not...
by Mandy Ferrin | May 26, 2021 | Hotel Industry
Want to increase revenue? The first step is to listen to your hotel guests. The hospitality industry is continuously evolving. The things that are important to today’s guests were not even on the radar a decade ago, or frankly, even a year ago. By scanning hotel...
by Mandy Ferrin | Apr 29, 2021 | Hotel Industry
After a year of working with a skeleton crew, hotels have finally returned to regular staffing. Hoteliers have an affinity for promoting within, and because of this, properties are often managed by former departmental managers. This has always been the case, but even...
by Mandy Ferrin | Apr 1, 2021 | Hotel Industry
Hospitality has always offered challenges unique to the industry. While every job presents its own sets of issues, stepping into the field can be a shock to new general managers. You expect the bookings to pour in… but then nothing happens. You can blame the...
by Mandy Ferrin | Mar 5, 2021 | Hotel Industry
Exceeding guest expectations can seem difficult. Providers can feel overwhelmed with the thought of frequently innovating their services. Big updates can come with steep pricing that is impossible to justify in a time of financial restrictions. The good news is there...
