by Mandy Ferrin | Nov 17, 2021 | Hotel Industry
As a leader of a team, the one thing you can never do is make an assumption… about anything. Having said that, some assumptions are worse to make than others, especially in the hospitality industry. #1 – Don’t Assume Your Way Is Always the Right Way Be...
by Mandy Ferrin | Oct 29, 2021 | Hotel Industry, Management, Recruiting
It is natural to be a bit tense during the interview process. As a candidate, you know virtually any small misstep can derail the process and send your resume to the shredder. As the interviewer, you are more or less looking to complicate the process to ensure the...
by Mandy Ferrin | Sep 23, 2021 | Hotel Industry
Group business can be the difference between a profitable quarter and hiring cuts. In many cases, hotels rely on group business to fill slower periods. Although it may not seem like the most appealing pursuit due to heavily discounted rates. It’s always a good...
by Mandy Ferrin | Sep 16, 2021 | Hotel Industry
For many hotels, weddings are where the money is at. Setting your hotel up to properly market weddings is more than just setting up for a one-night event. If you play your cards right, you may soon find that your Saturday night weddings can turn into three or even...
by Mandy Ferrin | Aug 18, 2021 | Hotel Industry
Big brand hotels have one major advantage over non-franchise hotels: a large marketing budget. Hoteliers running a property with less than 100 rooms, sometimes even considerably smaller, are not going to have the budget or backing of properties with several times that...
by Mandy Ferrin | Jul 9, 2021 | Hotel Industry
Front desk agents are the face of your hotel. It may seem like a small chapter in the training manual, but teaching these staff members the art of upselling hotel rooms could be the key to the property’s profitability. Upselling is the art of persuasion and...
