by Joe Rice | Jul 23, 2018 | Hotel Industry, Leadership, Management
The age-old question for every general manager in a full-service hotel… how can I get sales and operations to get along? As an operations manager, I can tell you this is not an easy fix. Operations managers think sales managers are prima donnas and sales managers...
by Joe Rice | Jul 20, 2018 | Hotel Industry, Management
For any hotel needing to sell meeting space, the “little things” can and will make all the difference in luring new businesses as well as turning existing customers into loyal patrons. Often times, small meeting spaces are an afterthought for a hotel After all, how...
by Joe Rice | Jul 18, 2018 | Hotel Industry, Industry Trends, Leadership, Management
It is very easy to get comfortable in your work environment and begin to “miss” things you probably would have caught just a few weeks ago. As in anything, the more you are subject to something, the less you pay attention to things. Suddenly, you are walking by a...
by Joe Rice | Jul 13, 2018 | Hotel Industry, Industry Trends, Management
Every single year, roughly five million people are separated from their jobs, either by choice or termination. It is estimated it costs roughly 20 percent of the yearly salary of any given employee to find and train his or her replacement. That puts the cost of...
by Joe Rice | Jul 11, 2018 | Hotel Industry, Industry Trends
Being a general manager or director in a small chain or boutique hotel presents enormous challenges in today’s market. You are not only competing with flag recognition and loyalty programs but also massive advertising budgets. So, how can you compete with major brands...
by Joe Rice | Jul 6, 2018 | Hotel Industry
Yes, there was a time when pulling out a phone during the workday was frowned upon. However, with social media playing such a prominent role in the lives of not only our employees, but also in the actual success of our properties, that “mental attitude” towards phones...
