by Joe Rice | Aug 6, 2018 | Hotel Industry, Leadership, Management
A successful travel path is a key component for every successful manager in the hospitality industry. It is something that should be done at both the beginning and end of a shift but should also happen at least once throughout the day. Sadly, though, most managers...
by Joe Rice | Aug 3, 2018 | Hotel Industry, Leadership
There are so many catchphrases out there in “tips” articles, it can have your head spinning by the time you get done reading them all. One of my favorites is don’t manage, communicate, which is complete nonsense. Communicating is part of being a manager, but not the...
by Joe Rice | Aug 1, 2018 | Hotel Industry, Industry Trends
The wine list for any hotel or restaurant offers a significant opportunity to drive sales. However, it is also often the most intimidating aspect of a hotel restaurant. Often times, restaurant managers or food and beverage directors allow their suppliers to dictate...
by Joe Rice | Jul 30, 2018 | Hotel Industry
Hotel sales managers spend every hour of every work week selling their property to potential guests. Operations managers spend their time hopefully delivering on the promises made by the sales people. But, how well do any of them really know their own property? The...
by Joe Rice | Jul 27, 2018 | Hotel Industry
One of the most highly debated topics in the sale niche these days is whether or not cold calling is worth it. Every sales person hates doing it, people hate having someone stop in without making an appointment, and the percentages are ridiculously low for...
by Joe Rice | Jul 25, 2018 | Hotel Industry, Management
Have you ever noticed many hotel restaurants are more like a diner than they are a restaurant that reflects the quality of the hotel? The major culprit in this is, to be quite honest, laziness. With several hundred possible guests each and every day, some managers...
