by Joe Rice | Oct 24, 2018 | Hotel Industry
Meeting planners can be quite challenging for any sales team and banquet department. While there are meeting planners that are completely professional and forthcoming, there are just as many that seem to thrive on creating difficulties during a function. Working with...
by Joe Rice | Aug 29, 2018 | Hotel Industry, Leadership, Management
If you have been in this industry long enough, you run into THAT person that never seems to have a good thing to say about anyone. The guests are asking for the world. Mary isn’t cleaning the rooms right. The banquet housemen missed some spots in the ballroom. This is...
by Joe Rice | Aug 27, 2018 | Hotel Industry, Management
The motto of the customer always being right has been around since the inception of the hospitality industry. The idea behind the sentiment is that you want every guest to walk out the door happy. That is great if a guest can be satisfied, but there are people that...
by Joe Rice | Aug 22, 2018 | Hotel Industry
The most powerful tool any business owner has is positive word of mouth. As a hotel manager, it is imperative to develop strong business relationships with the surrounding businesses to ensure when they talk about your property, they do so in a positive way. You Never...
by Joe Rice | Aug 15, 2018 | Hotel Industry, Leadership, Management
One of the bigger challenges for any manager is the ability to manage different personalities in the workplace. In the hotel industry, you are just as likely to have a millennial as you are someone that has been in the industry for 20 years. Being able to manage age,...
by Joe Rice | Aug 10, 2018 | Hotel Industry, Management
The hospitality industry is a budget-driven industry. While everyone understands the need for any business to make a profit, managing specifically to make the budget can and will result in a lack of service for the guests. One can easily turn a show dog into a mutt by...
