by Joe Rice | Jun 20, 2019 | Hotel Industry
As you know, everyone is fighting for leads these days, so you cannot afford to confuse or discourage someone from booking with your hotel when you finally get their attention. This, sadly, is something that is often done by far too many hoteliers when it comes to...
by Joe Rice | Jun 13, 2019 | Hotel Industry, Management
Why do people shop for hotel rooms online? The obvious answer is to compare rates and book with the lowest possible rate. So, the question then becomes if a certain aspect of your audience is looking to save money when booking a room online, how can you get that...
by Joe Rice | Jun 11, 2019 | Hotel Industry, Leadership
In today’s competitive market, every little thing matters but this particular issue is far from little. When all things are considered equal, why does one company excel when another struggles? The answer is simple, but an often overlooked one… perception. It could be...
by Joe Rice | Jun 6, 2019 | Hotel Industry
Before you read the next line of this article, go to every front desk and switchboard operator you have to ask them how many times they have taken a phone call over the last month that inquired about a rate. Then, ask them how many times they ended up booking a room...
by Joe Rice | Jun 4, 2019 | Hospitality Careers, Hotel Industry
One of the most powerful tools any hotel operator has today is the review. We have gone over the numbers regarding the importance of reviews several times, so I will not waste your time going over them again. However, what I would like to address is where you should...
by Joe Rice | May 28, 2019 | Career Advice, Hotel Industry, Leadership, Management
As we all know, the Holy Grail of the hospitality world is the guest survey score. Get a bad score, risk a fine. Get too many bad scores, and you risk losing your flag. With so much on the line over a random survey, it is imperative the entire hotel staff operate on...
