by Joe Rice | Oct 16, 2019 | Hotel Industry, Management, Recruiting
Studies show that within a year of being hired, 80 percent of new hires do not live up to expectations. A bad hiring decision can be one of the most expensive mistakes you can make. A study by Brad Smart, author of Topgrading, showed that only 20 percent of managers...
by Joe Rice | Oct 10, 2019 | Hotel Industry
It is hard enough to get guests through the front door these days, so we don’t want to leave any money on the table once we have them on our property. Much of the potential to have a guest spend more money at the property during their stay lies with the front desk...
by Joe Rice | Oct 3, 2019 | Hotel Industry, Industry Trends
I was recently traveling and when I went to check my email at the hotel, I noticed I had no internet connection. I called down to the front desk to find out the code, automatically thinking it would be free, and was told there was a resort charge of $9.95 per day,...
by Joe Rice | Sep 19, 2019 | Hotel Industry
As we all know, the market is more competitive than ever. In addition to your direct competition among hotels, the industry is now trying to fend off AirBNB properties. When developing a marketing plan for the upcoming quarter or next year, you are going to have to...
by Joe Rice | Aug 29, 2019 | Hotel Industry
We regularly tout social media as a great way to promote your hotel. However, you can be very active but still not get the desired results if people are not sharing or interacting with your content. Interaction plays a large role in how the social media platform...
by Joe Rice | Aug 22, 2019 | Hotel Industry, Industry Trends
The hospitality industry is always changing. Some of the things that are important to today’s guests were not even on the radar a decade ago. This is something that is always evolving, but it is also information that is readily available to hoteliers today. By...
