by Amanda Ferrin | Dec 13, 2019 | Hotel Industry
Hotel owners are so focused on enhancing the guest experience, that they often forget about the employee experience. The truth is, the hotel industry has an annualized employee turnover rate of 73.8 percent. It’s even more shocking when you consider the average...
by Joe Rice | Dec 3, 2019 | Hotel Industry
For most hotels, the front office operation is the first and last point of contact for hotel guests. The guest walks through those doors and is immediately greeted by one of your front desk clerks. When someone calls the hotel, the switchboard operator, who falls...
by Amanda Ferrin | Nov 21, 2019 | Hotel Industry, Industry Trends
Pop-up services have been dominating for a while now. Whether it’s a restaurant, shop or art installment, these services gain public attention quickly. Unsurprisingly, this trend has recently hit the hotel industry. The most recent pop-up? A Nutella hotel! If you’ve...
by Joe Rice | Oct 29, 2019 | Hotel Industry
Weddings are big business in the hotel industry. They are, however, about far more than the big Saturday night show IF they are booked right. Setting your hotel up to properly market weddings is more about convenience for the bridal family than anything else. However,...
by Joe Rice | Oct 24, 2019 | Hotel Industry
Marketing a hotel today is far different than it was even 10 years ago. There was a time when you could get away with the standard magazine and print ads, but those techniques, while still used, are getting less and less ROI for marketers. Amazingly, two of the more...
by Joe Rice | Oct 22, 2019 | Career Advice, Hotel Industry
Many hotels have long-desired to have fine-dining level service in their food and beverage operations. In fact, that was what was originally behind my transition from a free-standing restaurant to hotel manager. The lure of working in a hotel is surely there for...
