by Joe Rice | Jan 7, 2020 | Hotel Industry
If there is one thing we have plenty of in the hospitality industry, it is stress. Unlike many other industries, though, we can never show it in front of our staff or in front of the guest. This is not an accounting job where you can hide in a corner and shout. In our...
by Joe Rice | Dec 31, 2019 | Hotel Industry
Online reviews are the life and death of any hotel. We have covered the statistics on this several times, so I won’t rehash them again here. The only point I will make on that point is the vast majority of consumers check reviews before ever making a purchase. They...
by Joe Rice | Dec 26, 2019 | Hotel Industry
Our 2019 year is almost closed out. If you are like most hospitality managers, you are probably wishing you could have made a few different decisions along the way that would have helped improve customer service scores and/or employee morale. Well, it being the end of...
by Joe Rice | Dec 17, 2019 | Hotel Industry
In the hospitality industry, we are always trying to figure out ways to get more out of our staff. This can be especially true this time of year when short-staffing is common and employees are not exactly thrilled to be at work. Changing up just a few practices,...
by Joe Rice | Dec 3, 2019 | Hotel Industry
For most hotels, the front office operation is the first and last point of contact for hotel guests. The guest walks through those doors and is immediately greeted by one of your front desk clerks. When someone calls the hotel, the switchboard operator, who falls...
