by Joe Rice | Aug 31, 2018 | Management
Front desk agents are literally the front line to the guest. They are much more than someone to check in guests. You need to think of them as the first and last impression the guest will ever have of the hotel. In many cases, the guests come at them out of frustration...
by Joe Rice | Aug 29, 2018 | Hotel Industry, Leadership, Management
If you have been in this industry long enough, you run into THAT person that never seems to have a good thing to say about anyone. The guests are asking for the world. Mary isn’t cleaning the rooms right. The banquet housemen missed some spots in the ballroom. This is...
by Joe Rice | Aug 27, 2018 | Hotel Industry, Management
The motto of the customer always being right has been around since the inception of the hospitality industry. The idea behind the sentiment is that you want every guest to walk out the door happy. That is great if a guest can be satisfied, but there are people that...
by Joe Rice | Aug 22, 2018 | Hotel Industry
The most powerful tool any business owner has is positive word of mouth. As a hotel manager, it is imperative to develop strong business relationships with the surrounding businesses to ensure when they talk about your property, they do so in a positive way. You Never...
by Joe Rice | Aug 20, 2018 | Management
As you rise through the ranks of hotel management, you spend less time running shifts and a lot more time training and doing paperwork. As an executive committee member, your job is to provide your team with the proper training and equipment to ensure their success....
